Delivery & Returns

1. Delivery

Glitzy Angel is based in the UK and ROI, providing fast delivery worldwide!
Orders received before 2pm Monday to Friday will usually be dispatched on the same day
Orders received after these times may have to be dispatched on the following working day
Delivery and dispatch days exclude Saturdays, Sundays and bank holidays

***Delivery is selected at the final checkout stage after payment details are entered and before order is confirmed***

United Kingdom

Standard Delivery£4 – arrives 2-5 days after dispatch (Mon–Sat)
Express Delivery£7 – arrives 2 days after dispatch (Mon-Fri)

Republic of Ireland

Standard Delivery£5 – arrives within 1–2 working days after dispatch
Express Delivery£8 – arrives within 1 working day after dispatch
Discount Delivery£4 – is available for some products

Europe

Standard Delivery£6 – usually arrives within 3–6 working days after dispatch
Express Delivery£10 – usually arrives within 2–4 working days after dispatch
Discount Delivery£5 – is available for some products

See full list of countries classed as Europe

Rest of World

Standard Delivery£8 – usually arrives within 5–7 working days after dispatch
Express Delivery to USA, Canada, Brazil, New Zealand, Hong Kong, Malaysia & Singapore – £11.50
- usually arrives within 4–5 working days after dispatch
Discount Delivery£6 – is available for some products

***Shipping to Australia & New Zealand available for £5 today***

Please note we have recently upgraded our Express Delivery service to a faster system for most countries. We cannot absolutely guarantee that products will be delivered within these time-scales as this is the responsibility of the postal services.

We will always do our very best to ensure that your products reach you in perfect condition and as quickly as possible. We wouldn't dream of sending you a product that hasn't been carefully checked and neatly placed into a protective packet to avoid creases or damage.

You will receive a confirmation email shortly after your order has been dispatched

Deliveries to Non EU countries and The Channel Islands (UK) may be checked by Customs/Imports when arriving at your country. Occasionally this may delay your delivery and occasionally there may be a small customs/import fee (usually there are no fees).

You can ask a question about delivery or arrange delivery for a certain day

More about delivery


2. Exchanges & Returns

Shopping with confidence at glitzyangel.co.uk...
We expect that you will be delighted with your new products, but if something is not quite right for you then we can provide an exchange or refund for returned products.

Returning a product for an exchange or refund
- Simply notify us within 7 days of receipt and before the product is received back to our returns address
- Please state your order number and include exchange details or reason for return
- We may not reply to notifications immediately so please do not wait for our response before returning the product
UK and ROI ORDERS
- Please return products within 14 days of receipt.  Exchanges are delivered for free.
NON UK/ROI ORDERS
- Please return products within 14 days of receipt.  Exchanges to Non UK/ROI addresses require delivery payment.

Please use the Glitzy Angel Exchange/Return Slip and address sticker enclosed in the parcel

Please send products in good time in case of postal delays. We recommend that you keep proof of postage until you have received your exchange or refund notification.

Also check our Parcel Return advice

We cannot exchange or refund the following products if hygiene seals have been removed: swimwear
We cannot exchange or refund the following products for hygiene reasons if the product has been removed from its clear packaging: earrings, hair accessories

Further contact information and our returns address are provided during the checkout stage (before payment and confirmation of order) and will also be included on your receipt.

Please note - we can only accept returns that reach us in a fully saleable condition, with no signs of wear and with all tags intact. We are unable to issue refunds for returns not received within 14 days from date of receipt, or if the product is received after the number of days stated above (unless the delay is caused by the postal service). We may issue credit for late returns or those that are not notified.

UK/ROI exchanges
- We will dispatch your exchanged product with free delivery on receipt of the original product and once checked
- We are also able to arrange Express Delivery - please notify us if would like to purchase this service
- If the exchanged product cost is different we will refund the difference or email a PayPal payment request

European & Worldwide exchanges
- We require delivery payment to dispatch the exchanged product

Refunds
- We will refund your payment for the product within 7 days of receipt
- Refunds usually take up to 3 working days to reach your payment card/account
- We cannot refund delivery
- We cannot refund the cost of returning the item to us

Products are carefully inspected prior to dispatch from Glitzy Angel
This is to ensure that they reach you in perfect condition and to avoid any disappointment

Returned products must be in a fully saleable condition. They must be unworn, undamaged, complete (no part removed or permanently altered), with all labels and tags attached as when dispatched to you. Unworn means that the product has only been carefully tried-on, has no signs of wear or marks and has not come into contact with moisture, perfume, smoke or other odours. Please carefully place the product into its plastic packaging if you intend to return it.

We do try our utmost to provide accurate details, measurements and images of our products. Please do consider the sizing advice that is provided with some of our styles. Many of our dresses may be adjustable and easy-fitting.

We will happily provide assistance before you make an order to ensure that you get the product that is most suitable for you, and you are very welcome to contact us for further details on any of our products and returns policy.

More about returns