Delivery & Returns

Clara (online style advisor)

<h3>1. Delivery <h></h> <h3 style="color:#151B54;">Glitzy Angel is based in the UK and provides fast delivery… Worldwide!</h3></h3> Orders received before 2pm Monday to Friday, or 10am Saturday, will be dispatched on the same day Orders received after these times may have to be dispatched on the following day Delivery and dispatch days exclude Sundays and postal holidays You can also <a href="/blogs/delivery/1321892-when-will-i-receive-my-order">ask us a question about delivery</a> Delivery is added at the checkout stage (these are promotional rates and subject to change): Discount UK Delivery – ONLY £1 – arrives within 5 days after dispatch Monday to Saturday Standard UK Delivery – ONLY £2 – arrives 1 to 3 days after dispatch Monday to Saturday Express Delivery – £5 – arrives on the next day Monday to Friday (Order before 2pm Mon – Thur, 10am Sat) Express Delivery is reduced to £3 on orders of £60 and over Saturday Express Delivery – £7 – arrives on the next Saturday (Order before 2pm Friday) Saturday Express Delivery is reduced to £5 on orders of £60 and over Express Delivery arrives before 1pm in most areas (see info at bottom of page for delivery to Northern Scotland and Islands) European (EU) Delivery – £5 – usually arrives within 3 to 4 working days after dispatch Express Delivery – £6 – usually arrives within 2 to 3 working days after dispatch European (Non-EU) Delivery – £6 – usually arrives within 4 working days after dispatch Express Delivery – £7 – usually arrives within 2 to 3 working days after dispatch Worldwide Delivery – £8 – usually arrives within 5 working days after dispatch Express Delivery to USA, Canada, Brazil, New Zealand, Hong Kong, Malaysia & Singapore – £9 - usually arrives within 4 working days after dispatch We will always do our very best to ensure that your products reach you in perfect condition and as quickly as possible Please note we cannot absolutely guarantee that products will be delivered within these timescales as this is the responsibility of the postal service PayPal or Google Checkout will email confirmation of dispatch (PayPal is currently upgrading and may not send this email immediately) If the unimaginable does happen and you do not receive your order <a href="/pages/contact-us">let us know</a>. We are normally able to track the location of the package – please note this may take over 1 week and longer outwith the UK – we cannot take any further action until this process is complete. Deliveries to Non-EU countries and to the Channel Islands (UK) may incur Customs/Import/VAT fees - Glitzy Angel is unable to pay these fees This may delay your delivery – you are also recommended to check the amount that is likely to be incurred before completing your order (smaller orders are often exempt from these fees). If you are making a large order or have any questions you are very welcome to <a href="/blogs/delivery/1321892-delivery-from-glitzy-angel">contact us about delivery</a> so that we can confirm details etc – we also offer delivery promotions. <hr /> <h3>2. Returns</h3> You can shop with confidence at www.glitzyangel.co.uk as we offer an easy 7 Day Money Back Guarantee We expect that you will be very pleased with your products, but if you do wish to make a return or exchange then kindly <a href="/pages/contact-us">let us know</a> within 7 days of receipt of the product and before you send it back to us. - Please tell us your order number and reason for returning the product - You can also request an exchange if required - Please then return the unworn product in a fully saleable condition with all tags attached within 14 days of receipt - If returning a SALE product for a refund please let us know as soon as possible and return within 7 days of receipt (we allow longer for non-UK) - We cannot except returns for earrings and hair accessories for hygiene reasons Returns address and contact number will be provided with your order receipt in case you need it When we receive the returned product satisfactorily: We refund your payment for the product We cannot refund delivery We cannot refund the cost of returning the item to us For UK exchanges: - We can dispatch your exchanged product with free delivery on receipt of the original product - You can also request a faster delivery service - If you return a previously exchanged product you will receive your refund minus delivery For European & worldwide exchanges: - We will require delivery payment to dispatch the exchanged product If the exchanged product cost is different – we can refund or request payment as appropriate We kindly ask that you carefully repackage products in their plastic bag if you wish to return them and use a protective envelope to avoid damage and we also recommend that you use a recorded/tracked delivery service for returns. If we do not receive the product or if it has been damaged then we cannot refund the payment. Please keep proof of postage until you have received your refund Returned products must be in a fully saleable condition. They must be unworn, undamaged, complete (no part removed or permanently altered), with all labels and tags attached as when dispatched to you. Unworn means that the product has only been carefully tried-on, and has no signs of wear or marks and has not come into contact with moisture, perfume, smoke or other odours. We recommend that you place the product back into its plastic packaging if you intend to return it. Products are carefully inspected prior to disptach from Glitzy Angel to ensure that they reach you in perfect condition and to avoid any disappointment and they are also individually coded so that we can identify them if returned. We have to carefully examine any returned or exchanged product using UV TECH to check for signs of wear or interference. If we cannot accept it due to its condition or if it is not the original product then we cannot issue a refund. Refunded payments can take up to 5 days to be returned to your credit/debit card or bank account via PayPal or Google Checkout. If your order included more than one product or qualified for a promotion and you wish to return a product – you may no longer qualify for the promotion and you may receive your refund minus the promotional amount. We try our utmost to provide you with accurate details, measurements and images of our products. Many of our dresses are adjustable and easy-fitting. We can always provide assistance before you make an order to ensure that you get the product that is most suitable for you, and you are very welcome to <a href="/pages/contact-us">contact us</a> for further details on any of our products and returns policy. We usually respond quickly to enquiries. <hr /> <h3>3. Express UK Delivery – Further Info for Northern Scotland & Islands</h3> Delivery by 5.30pm on the Next Working Day if in the following postcode areas: AB30-56 Aberdeen IV21-28, 40, 52, 54 Inverness KW1-14 Orkney PA28-38 Argyll PH15, 17-26 Perthshire PH31-40 Perthshire PH49 Ballachulish PH50 Kinlochleven Islands: HS1 Stornoway (Lewis) HS3 Harris HS4 Scalpay HS5 Leverburgh HS6 N Uist HS7 Benbecula HS8 S Uist HS9 Castlebay (Barra) IV41-51, 55-56 Skye KA27 Arran KA28 Cumbrae PA41 Gigha PA42-49 Islay PA60 Jura PA77 Tiree KW15 Kirkwall Town KW16 Stromness Town only GY9 Alderney (Channel Islands) ZE1 Lerwick (Shetlands) HS3 Harris Delivery within Two Working Days by 5.30pm to the following islands: GY1 Herm only (Channel Islands) GY9 Sark (Channel Islands) HS2 Lewis PA61 Colonsay PA62-75 Mull PA78 Coll ZE2-3 Shetlands Delivery within Three Working Days by 5.30pm to the following islands: KW16-17 Orkney PH30 Corrour PH41 Mallaig PH42 Eigg & Muck PH43-44 Rhum & Canna

2009-06-22T15:26:05+01:00

delivery-returns 3366232

2009-06-22T15:26:05+01:00

274752

Delivery & Returns 2010-03-07T21:24:58+00:00 h3. 1. Delivery <h></h> <h3 style="color:#151B54;">Glitzy Angel is based in the UK and provides fast delivery... Worldwide!</h3> Orders received before 2pm Monday to Friday, or 10am Saturday, will be dispatched on the same day Orders received after these times may have to be dispatched on the following day Delivery and dispatch days exclude Sundays and postal holidays You can also "*ask us a question about delivery*":/blogs/delivery/1321892-when-will-i-receive-my-order Delivery is added at the checkout stage (these are promotional rates and subject to change): Discount UK Delivery - *ONLY £1* - arrives within 5 days after dispatch *Monday to Saturday* Standard UK Delivery - *ONLY £2* - arrives 1 to 3 days after dispatch *Monday to Saturday* Express Delivery - *£5* - arrives on the next day Monday to Friday (Order before 2pm Mon - Thur, 10am Sat) *_Express Delivery is reduced to £3 on orders of £60 and over_* Saturday Express Delivery - *£7* - arrives on the next Saturday (Order before 2pm Friday) *_Saturday Express Delivery is reduced to £5 on orders of £60 and over_* Express Delivery arrives before 1pm in most areas _(see info at bottom of page for delivery to Northern Scotland and Islands)_ European (EU) Delivery - *£5* - usually arrives within 3 to 4 working days after dispatch Express Delivery - *£6* - usually arrives within 2 to 3 working days after dispatch European (Non-EU) Delivery - *£6* - usually arrives within 4 working days after dispatch Express Delivery - *£7* - usually arrives within 2 to 3 working days after dispatch Worldwide Delivery - *£8* - usually arrives within 5 working days after dispatch Express Delivery to USA, Canada, Brazil, New Zealand, Hong Kong, Malaysia & Singapore - *£9* - usually arrives within 4 working days after dispatch We will always do our very best to ensure that your products reach you in perfect condition and as quickly as possible Please note we cannot absolutely guarantee that products will be delivered within these timescales as this is the responsibility of the postal service PayPal or Google Checkout will email confirmation of dispatch (PayPal is currently upgrading and may not send this email immediately) If the unimaginable does happen and you do not receive your order "*let us know*":/pages/contact-us. We are normally able to track the location of the package - please note this may take over 1 week and longer outwith the UK - we cannot take any further action until this process is complete. Deliveries to Non-EU countries and to the Channel Islands (UK) may incur Customs/Import/VAT fees - Glitzy Angel is unable to pay these fees This may delay your delivery - you are also recommended to check the amount that is likely to be incurred before completing your order (smaller orders are often exempt from these fees). If you are making a large order or have any questions you are very welcome to "*contact us about delivery*":/blogs/delivery/1321892-delivery-from-glitzy-angel so that we can confirm details etc - we also offer delivery promotions. ____ h3. 2. Returns You can shop with confidence at www.glitzyangel.co.uk as we offer an easy 7 Day Money Back Guarantee We expect that you will be very pleased with your products, but if you do wish to make a *return* or *exchange* then kindly "*let us know*":/pages/contact-us within 7 days of receipt of the product and before you send it back to us. - Please tell us your *order number* and reason for returning the product - You can also request an *exchange* if required - Please then return the unworn product in a fully saleable condition with all tags attached *within 14 days of receipt* - If returning a *SALE* product for a refund please let us know as soon as possible and return *within 7 days of receipt* (we allow longer for non-UK) - We cannot except returns for *earrings* and *hair accessories* for hygiene reasons Returns address and contact number will be provided with your order receipt in case you need it When we receive the returned product satisfactorily: We refund your payment for the product We cannot refund delivery We cannot refund the cost of returning the item to us For UK exchanges: - We can dispatch your exchanged product with *free delivery* on receipt of the original product - You can also request a faster delivery service - If you return a previously exchanged product you will receive your refund minus delivery For European & worldwide exchanges: - We will require delivery payment to dispatch the exchanged product If the exchanged product cost is different – we can refund or request payment as appropriate We kindly ask that you carefully repackage products in their plastic bag if you wish to return them and use a protective envelope to avoid damage and we also recommend that you use a recorded/tracked delivery service for returns. If we do not receive the product or if it has been damaged then we cannot refund the payment. Please keep proof of postage until you have received your refund Returned products must be in a fully saleable condition. They must be *unworn*, undamaged, complete (no part removed or permanently altered), with all labels and tags attached as when dispatched to you. Unworn means that the product has only been carefully tried-on, and has no signs of wear or marks and *has not come into contact with moisture, perfume, smoke or other odours*. We recommend that you place the product back into its plastic packaging if you intend to return it. Products are carefully inspected prior to disptach from Glitzy Angel to ensure that they reach you in perfect condition and to avoid any disappointment and they are also individually coded so that we can identify them if returned. We have to carefully examine any returned or exchanged product using UV TECH to check for signs of wear or interference. If we cannot accept it due to its condition or if it is not the original product then we cannot issue a refund. Refunded payments can take up to 5 days to be returned to your credit/debit card or bank account via PayPal or Google Checkout. If your order included more than one product or qualified for a promotion and you wish to return a product - you may no longer qualify for the promotion and you may receive your refund minus the promotional amount. We try our utmost to provide you with accurate details, measurements and images of our products. Many of our dresses are adjustable and easy-fitting. We can always provide assistance before you make an order to ensure that you get the product that is most suitable for you, and you are very welcome to "*contact us*":/pages/contact-us for further details on any of our products and returns policy. We usually respond quickly to enquiries. ____ h3. 3. Express UK Delivery - Further Info for Northern Scotland & Islands Delivery by 5.30pm on the Next Working Day if in the following postcode areas: AB30-56 Aberdeen IV21-28, 40, 52, 54 Inverness KW1-14 Orkney PA28-38 Argyll PH15, 17-26 Perthshire PH31-40 Perthshire PH49 Ballachulish PH50 Kinlochleven Islands: HS1 Stornoway (Lewis) HS3 Harris HS4 Scalpay HS5 Leverburgh HS6 N Uist HS7 Benbecula HS8 S Uist HS9 Castlebay (Barra) IV41-51, 55-56 Skye KA27 Arran KA28 Cumbrae PA41 Gigha PA42-49 Islay PA60 Jura PA77 Tiree KW15 Kirkwall Town KW16 Stromness Town only GY9 Alderney (Channel Islands) ZE1 Lerwick (Shetlands) HS3 Harris Delivery within Two Working Days by 5.30pm to the following islands: GY1 Herm only (Channel Islands) GY9 Sark (Channel Islands) HS2 Lewis PA61 Colonsay PA62-75 Mull PA78 Coll ZE2-3 Shetlands Delivery within Three Working Days by 5.30pm to the following islands: KW16-17 Orkney PH30 Corrour PH41 Mallaig PH42 Eigg & Muck PH43-44 Rhum & Canna